Exchange and Return Policy

Returns (Applicable Only for Online Orders in India)

Our policy lasts 10 days from time of dispatch. If 10 days have gone by since the time of dispatch, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery is not applicable for Credit Notes.

Additional non-returnable items:
Gift cards
Items purchased on special promotion
Items purchased with discount or sale

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Since 1988 will issue a Credit note via email which can be applied to your next purchase only on our online store. Please note that Credit Notes are not applicable at our Store, Exhibitions and during Sale Promotions.

Late or missing refunds (if applicable)

If you haven’t received a Credit not yet, first check your registered email address and you still have not received your Credit Note, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged when received.  If you need to exchange it for the same item, send us an email at and send your item to: Since1988, Tajmahal 45/CC, Chapel Road, Behind Lovely Store, Bandra West, Mumbai 400050, India.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Since1988, Tajmahal 45/CC, Chapel Road, Bandra West, Behind Lovely Store, Mumbai 400050.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.